Choosing a VoIP phone system can be a daunting task if you’re not sure where to start. There are so many VoIP providers out there, competing for your business that it can be difficult to know which one is best for you. But don’t worry – this is what this article is about. In this brief article, we’ll cover the major types of VoIP phone services, how to select the correct service for your individual needs, and our top recommendations for reliable VoIP providers.
So what exactly are the main types of VoIP phone systems available?
There are three main categories of VoIP service providers, each with their own strengths and limitations. Small and medium-sized businesses (SMBs) tend to go for a hosted system. This means that they rent or buy an entire network of servers and technical equipment. There are some risks involved with this route, as well as concerns over security and reliability, but for the purposes of this article we’ll focus on the low-cost alternatives.
Mobile App Platform: Many small and medium sized businesses are already using mobile apps for messaging and sharing documents, but they have no way of communicating with others using the phone. If you’re planning on starting a new business, it’s a good idea to incorporate an easy-to-use and flexible mobile app into your company communications plan. By allowing customers and prospects to make calls directly from your mobile app, you can greatly reduce your monthly phone bill. As an added bonus, mobile app users are much more likely to be interested in purchasing your products and services. With a properly optimized mobile app, you can easily integrate VoIP phone services into your sales and marketing strategy.
Auto Attendant Service: Similar to an auto attendant at a traditional office phone store, a VoIP phone services auto attendant can take messages and call them as you speak. You don’t need to pause in the middle of a conversation to dial or send a message. When you receive a call, simply put the auto attendant on hold until you’re ready to take control of the situation. Auto attendants can also manage your voicemail, so you never miss a single important message again!
Unlimited Calling Plans: Since customers expect to be able to connect with a live person anytime, any representative who provides VoIP phone services is expected to be available for all of their calls. To be sure that your customer service representative has the time to deal with the most pressing issues, set up a permanent VoIP number (or hosted VoIP number) instead of a cell phone number. A hosted VoIP number allows you to track your calls and manage your voice mail in one place, so that your small business can maximize the services offered by its customer service representative.
Bundled Programs: Many VoIP phone services provide bundle programs for new customers as well as bundled plans for returning customers. With these packages, you receive unlimited long-distance and international calling, along with productivity tools and advanced features that will help your business grow. For example, some VoIP providers include the powerful productivity feature, CallRouter. This feature is especially helpful for small businesses that are expanding. With the integrated CallRouter, your employees can enter the workplace through any internet connection and can use their smartphones to make a reservation or connect to the office.
Mobile App Discounts: Small businesses can save even more when they offer discounts on their VoIP phone services. For example, many VoIP providers provide a mobile app, which is accessible via a mobile app (i.e. Google Play). By downloading this app, users can take advantage of everything that the business offers via their mobile device. Therefore, instead of paying for a huge contract with a computer and a router, the business can leverage its existing network of customers by offering an affordable mobile app that reduces the overall monthly cost.
Other great perks include free hardware and software, such as USB cards, routers, and a wireless connection.
The price point for VoIP phone services varies from country to country, but typically, the service is less expensive than traditional telecommunications services. In fact, it may even be more cost effective in the long run because there is no long-term contract involved.
- However, because there is no contract, customers are not locked into a specific plan and can decide which features they need at any time.
- In addition, customers have the freedom to choose their own plans.
- Lastly, many VoIP services also offer unlimited calling needs for the long-term.