VoIP Business Services offers converged communications protocols over the public network and hosted IP telephony facilities. The advantage of using a single network for multiple purposes is huge cost savings and increased efficiency. Businesses are offered hosted IP telephone services as well as several other features including call recording, conference, video, web browsing, and file sharing all in a single platform. This allows businesses to integrate all their communications requirements under a single roof. This also reduces IT infrastructure cost and enables quick deployment.
In order to take advantage of these bundled features, businesses need to deploy a hosted IP telephone service (IP Telephony Gateway) and then integrate it with their existing phone systems. The advantages of doing so are twofold. Companies can eliminate phone hardware costs as well as incur a one-time cost with unified communications. Additionally, businesses can leverage existing data network to provide unified communications solutions for voice as well as data communication. With hosted ip telephony, businesses can enjoy high voice quality, optimal reliability, easy functionality, cost savings, flexible and fast deployment, and easy integration with existing business software and other applications.
One of the unique features of VoIP business services is vaunted “Vonage”.
Vonage is a voice calling technology that allows users to make international phone calls at a much lower cost than normal rates. A premium VoIP phone service offers a hosted IP phone solution with extensive communication features, including auto-attendant, call forwarding, call waiting, caller ID, call return, music on hold, speed dialing, simultaneous ringing across multiple zones, caller ID lock, call screening, and more. This provides businesses with an integrated phone solution with low total cost of ownership (TCO).
Digital Phone Systems (DPS) and Analog VoIP Systems are the two main varieties used in voice over internet protocol (VoIP) systems. The former refers to voice and faxes sent over a computer-based connection while the latter refers to analog phone calls over traditional phone lines. There are also third-party options that combine both voice and fax transmissions in one communication system. Examples include RingCentral and MyFax. RingCentral is an online version of RingCentral that integrates with its parent company’s residential and business VoIP services while offering additional features such as video conferencing and transcription.
Apart, from reducing communication costs for small businesses, VoIP phone systems have the added advantage of reducing the operational costs for corporate users as well. For instance, instead of buying multiple phone devices, employees can use a single device with a high-speed Internet connection. Large companies can also set up their own VoIP business phone system within their premises to reduce operating expenses.
Businesses can also save on VoIP phone systems when customers make local,
long distance or international calls using their broadband Internet connection. It’s easy to determine whether or not a customer needs additional services by simply logging onto the company’s website. Once there, the user will be able to view the current status of his or her voice and faxing call accounts. Customers can then choose to continue with their transactions or click on the ‘cancel’ link just above the account details. This feature allows customers to manage their calls through the web interface just as they would through an analog telephone system.
VoIP software programs such as Vonage are also useful for small businesses that use their computers as their primary VoIP interface. Vonage uses a special phone adapter that enables clients to make local, long distance or international calls at much lower rates than using regular telephones. Large corporations and other large organizations have turned to Vonage in order to decrease the costs associated with long distance voice and faxing calls made over the public switched telephone network. By switching their traditional phones over to Vonage, businesses and individuals can enjoy even greater savings.
As the world continues to become more mobile, many companies are looking to provide their customers with even more options when it comes to communication. Video conferencing is only one solution that VoIP providers are providing businesses with to improve business communications.
- Other VoIP Business Services allows businesses to place audio and video calls over a high bandwidth network from their existing offices.
- These services allow clients to connect from anywhere in the world to talk to their peers, increase their productivity and cut costs associated with long distance and international calls.
- Business VoIP is here to stay and is transforming how we communicate with one another.